Connecting disabled people and their families/whānau with support is a core element of LifeLinks service. Supports can include those provided by universal and mainstream services, community and peer-to-peer support services, programmes designed to build the capacity of family/ whānau and a network of friends, as well as those funded by government agencies.
Our experienced staff walk beside disabled people and their family/ whānau to facilitate their identification and connection with the support options that might best contribute to their achievement of the goals described in their plan for life.
Each disabled person’s support mix plan is tailored to match your and your family’s/ whānau personal circumstances. It is designed with you to contribute to the achievement of your goals by putting in place supports that can further enhance the natural strengths in your home and community and overcome identified barriers noted in your Outcome Plans.
The Ministry of Health funds a range of disability support services including:
Every time you receive a service from LifeLinks your Outcome Planner or Outcome Coordinator will invite you to complete our client opinion survey. This can be completed on a paper copy located in your information pack or on-line.
We actively use this feedback to constantly improve our service delivery and provide you with the best possible service.
Based on past experience, completing this survey questionnaire only takes a few minutes.
Delivering high standards of service for our clients/tangata whaiora is a priority for LifeLinks. However, if you are unhappy or have concerns about any aspect of the service you receive please do not hesitate to contact the Operations Manager on our free phone: 0800 866 877.
If you would like help with making a complaint the Health and Disability Commission provide a free and independent advocacy service. You can contact an advocate by free phone (0800 550 050) or free email (email@example.com).