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Patapatai

FAQ's

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If your question is not answered below, please contact us.

What happens throughout the current Covid-19 crisis

Please be assured all Disability Support Services that you have currently allocated will continue throughout this crisis.

Who is eligible for Whaikaha-The Ministry of Disabled People funded disability support services?

Whaikaha-The Ministry of Disabled People-funded disability support services are available to people aged 0-65 years who have a physical, intellectual or sensory disability (or a combination of these) which is likely to continue for at least 6 months and limits their ability to function independently, to the extent that ongoing support is required.

The Ministry will also fund disability support services for people with:

  • some neurological conditions that result in permanent disabilities
  • some developmental disabilities in children and young people, such as autism
  • physical, intellectual or sensory disability that co-exists with a health condition and/or injury.
Who is not eligible for Whaikaha-The Ministry of Disabled People-funded disability support services accessed via LifeLinks?

Whaikaha-The Ministry of Disabled People generally does not fund disability support services for people with:

  • Personal health conditions, such as diabetes or asthma
  • Mental health and alcohol and other drug conditions such as schizophrenia, severe depression or long-term addiction to alcohol and drugs
  • Conditions associated with aging such as Alzheimer's disease
  • Impairments, such as paraplegia and brain injury, causes by accident or injury

If you have an impairment caused by accident or injury contact ACC (ACC serious injury and disability website - https://disability.acc.co.nz/)

If you require support services for older people, including those with disability aged 65 years and over contact your local district health board.

If you have mental health and/or alcohol and other drugs conditions and require support services contact Te Whatu Ora Health NZ.

Who funds Disability Support Services?

Whaikaha-The Ministry of Disabled People funds disability support services through Disability Support Services (DSS) for people with a physical, intellectual or sensory disability (or a combination of these) that is likely to continue for a minimum of six months and result in a reduction of independent function to the extent that ongoing support is required.

Whaikaha-The Ministry of Disabled People funds services for disabled people under the age of 65 years, with the exception of equipment and modification services which it funds for all age groups.  Disability support services for people aged 65 years and over, or those with mental health needs, are funded by Te Whatu Ora Health NZ.

How do I get disability support services funded by Whaikaha-The Ministry of Disabled People?

Whaikaha-The Ministry of Disabled People funded disability support services are accessed through one of the 16 needs assessment service coordination organisations operating throughout New Zealand. These organisations are contracted by Whaikaha-The Ministry of Disabled People to work with disabled people and their families/whānau to develop an outcome plan and coordinate the provision of services and supports intended to contribute to the achievement of each person’s identified goals.

What is Enabling Good Lives?

The vision for the Enabling Good Lives approach is:

In the future, disabled people and their families will have greater choice and control over their lives and supports, and make more use of natural and universally available supports.

The Enabling Good Lives model has been trialled in Christchurch, mid-central and in the Waikato.  Learn more about the Christchurch EGL’s trial here: http://www.enablinggoodlives.co.nz/about-egl/

 

For more about the national transformation of the Disability Sector inline with EGL principles go to:  https://www.msd.govt.nz/about-msd-and-our-work/work-programmes/disability-system-transformation/enabling-good-lives.html

 

 

 

What is Individualised Funding (IF)?

Individualised Funding is a mechanism that enables persons with a disability to directly manage their disability supports. IF is available for eligible people who have either a home and community support services or a respite allocation. Learn more about Individualised Funding here: http://www.health.govt.nz/your-health/services-and-support/disability-services/types-disability-support/individualised-funding 

How do I make a complaint?

If you wish to make a complaint about the service you have received at Life Links please contact us on our free phone 0800 866 877. The LifeLinks complaints process is outlined here. Alternatively you can contact the Health and Disability Commissioner on free phone 0800 11 22 33 or online at www.hdc.org.nz; or the Health and Disability Advocacy Service on free phone 0800 555 050 or email advocacy@hdc.org.nz; or contact Whaikaha-The Ministry of Disabled People at complaints@whaikaha.govt.nz.

What will the transformation of the New Zealand disability system mean for disabled people?

Whaikaha-The Ministry of Disabled People posts the latest information about the transformation of the New Zealand disability system here: https://msd.govt.nz/about-msd-and-our-work/work-programmes/disability-system-transformation/index.html