Purpose
Established in 1995, LifeLinks is contracted by the Disability Support Services within the Ministry of Social Development to facilitate Disability Support Services for people aged between 0-65 years who have an intellectual, physical, sensory or neurological disability (or a combination of these) and their families/ whānau/aiga/care givers. Our services are provided to the disability community and their families/whānau who reside in Canterbury, South Canterbury and the West Coast.
Within our management structure we have people with both physical and sensory disabilities. Also over the years we have been fortunate to employ people with disabilities and parents of children with disabilities within our Lifelinks team.
Each year LifeLinks partners with nearly 10,000 disabled people and their whānau to develop outcomes-focused personalised plans and facilitate their access to a tailored range of natural, universal and Disability Support Services that contribute to their achievement of the outcomes they seek for their lives. There is no cost to you for receiving LifeLinks outcome planning and outcome facilitation services.
Our services are designed to enhance the people we support participation and inclusion within their communities and to maintain the wellbeing and resilience of their respective families/ whānau/aiga/care givers.
Vision
To promote independence in an accessible world.
Mission
Provide people and their whānau within the disability community the highest standard of service in an integrated manner that supports their individual values, aspirations and outcomes
Values
- Integrity
- Inclusion
- Innovation
Our Commitment to Te Tiriti o Waitangi (the Treaty of Waitangi)
LifeLinks recognises and respects the principles of Te Tiriti o Waitangi: partnership, participation and protection.
Māori aspirations and Whānau Ora are a critical focus for our work. This ensures that whānau hold a central focus in all our work; that our actions build on the strengths and assets of whānau; and, that our work contributes to maximising the well-being of whānau.
- Partnership: we are committed to using a tikanga Māori framework of processes, protocols and practices (pōwhiri , karakia, mihi) to engage and partner with Māori.
- Participation: we are committed to making respectful connections based on whanaungatanga to ensure tāngata whaiora and their whānau are at the centre of decisions about outcome planning, outcome facilitation, brokerage and monitoring support services; and, that outcomes from the Outcome Planning and Outcome facilitation services are shaped and directed by whānau and are mana-enhancing.
- Protection: we are committed to a culturally integrated approach in our delivery of Outcome Planning and Outcome Facilitation services and the utilisation of Kaupapa Māori frameworks and Tikanga Māori. We will work with Māori to ensure the protection of Māori values, concepts and practices.
Child Protection Policy
LifeLinks is committed to the prevention and early detection of abuse and/or neglect of children/tamariki and young people/rangatahi. In all interactions with children, young people and their families/whānau LifeLinks is guided by the principle that the welfare and interests of the Tamariki and Rangatahi are the first and paramount consideration. LifeLinks staff will ensure that early and appropriate action is taken when abuse and/or neglect is suspected.
Current Job Vacancies
Project Facilitator (Disability Support Services 12-month Fixed Term)
Full-time | Christchurch | $55 - $65k + KiwiSaver dependent on experience
The Company
LifeLinks is a values-led organisation supporting disabled people (tangata whaikaha), their whānau, carers, and communities across Canterbury, South Canterbury and the West Coast.
Each year, we partner with over 8,500 disabled people to understand what matters to them, what a good life looks like in their world, and how the right mix of relationships, resources, and funded supports can help make that possible.
With a team of around 80 passionate people, our main hub is in Christchurch Ōtautahi, while most of us work remotely from home. Connection is central to how we operate — we support one another, learn together, and work with a shared sense of purpose.
The Opportunity
This role offers meaningful, focused work where you will be well supported and able to see the impact of your work each week. You’ll help people navigate change with clarity, dignity, and respect.
This is a 12-month fixed-term role created to support a significant period of system change within disability support services.
You will be part of a dedicated team supporting people connected with LifeLinks through a mix of reassessments, outcome planning, and coordination activity, ensuring plans and supports reflect people’s current lives, needs, and aspirations.
The Role:
As a Facilitator, you will work alongside disabled people and their whānau to gather information, support planning and coordination conversations, and prepare high-quality documentation that supports timely, consistent, and accurate decision-making.
Depending on needs, your work may include a combination of reassessment activity, outcome planning, and coordination support.
This position is full-time, 40 hours per week, working Monday to Friday. A comprehensive 4 weeks (approx.) training programme will take place in our main hub, with ongoing support and coaching thereafter. All equipment and tools will be provided.
You will:
- Meet/liaise with disabled people, and whānau to understand current life circumstances and support needs
- Facilitate reassessments, outcome planning, and/or coordination processes using defined tools and frameworks
- Prepare clear, well‑structured documentation for review and approval
- Maintain accurate, auditable records within LifeLinks systems
- Manage your workload in line with agreed priorities and timeframes
- Work independently within a supportive team environment, knowing when to seek guidance
- Build respectful, professional relationships across the disability sector
About you
You are organised, thoughtful, and people-focused, with the ability to balance empathy with process and structure.
You bring:
- An open, respectful and approachable manner that helps people feel heard and understood
- Strong written and verbal communication skills, with the ability to explain complex information clearly and respectfully
- Confidence working with databases and Microsoft Office, and the ability to learn new systems quickly
- A high level of attention to detail and pride in producing accurate work
- The ability to manage your time, meet deadlines, and work independently
- An appreciation of diversity and an understanding of working in ways that respect culture, identity and lived experience
- An understanding of Te Tiriti o Waitangi and its relevance to how we work
- The ability to work remotely with a reliable internet connection and a private workspace
- A current New Zealand Driver’s Licence with access to a reliable, roadworthy vehicle
- A legal entitlement to work in New Zealand – LifeLinks does not support visa or work permit applications
What We Offer
- Remote working
- Meaningful work with a clear purpose
- Comprehensive training and ongoing support
- A collaborative, welcoming team culture
- The opportunity to build specialist skills in assessment and coordination
- A role where your work genuinely makes a difference
For a full Position Description, please email hr@lifelinks.co.nz
We review applications as they arrive and may interview suitable applicants before the closing date, so don't hesitate to apply early with a CV and cover letter to hr@lifelinks.co.nz