Call us: 0800 866 877

Tautāwhi

Support

Partnering with LifeLinks to Navigate and Connect with Supports

Connecting disabled people and their families/whānau with support is a core element of LifeLinks service.  Supports can include those provided by universal and mainstream services, community and peer-to-peer support services, programmes designed to build the capacity of family/ whānau and a network of friends, as well as those funded by government agencies.  

Our experienced staff walk beside disabled people and their family/ whānau to facilitate their identification and connection with the support options that might best contribute to their achievement of the goals described in their plan for life. 

Each disabled person’s support mix plan is tailored to match your and your family’s/ whānau personal circumstances.  It is designed with you to contribute to the achievement of your goals by putting in place supports that can further enhance the natural strengths in your home and community and overcome identified barriers noted in your Outcome Plans.

Ministry of Health Disability Support Services

The Ministry of Health funds a range of disability support services including:

  • Autism Spectrum Disorder services
  • Child development services
  • Community day services
  • Community residential support services
  • Equipment and modification for disabled people
  • Funded Family Care
  • Hearing and vision services
  • Home and Community Support Services
  • Individualised Funding
  • A new model for supporting disabled people
  • Respite and Carer Support
  • Supported Living

Find out more

Family Support Options

    • Respite and Carer Support: Ministry of Health-funded services designed to give families/whānau/carers a break.

Learn more here

    •  Family Funded Care: Funds some disabled people with high or very high needs to employ their parents or other family members they live with to provide them with disability supports. 

Read more here

    • Carers New Zealand: provides a range of information, advice and resources for families/whānau/carers.

Find more information here

    • Parent to Parent: A non-government organisation that provides information, education and support for families of children, young people and adults with any type of disability.

Find out more

Feedback

Client Opinion Survey

Every time you receive a service from LifeLinks your Outcome Planner or Outcome Coordinator will invite you to complete our client opinion survey.  This can be completed on a paper copy located in your information pack or on-line.

We actively use this feedback to constantly improve our service delivery and provide you with the best possible service.

Based on past experience, completing this survey questionnaire only takes a few minutes.

Download a copy of the LifeLinks client opinion survey

Complete the LifeLinks client opinion survey on-line

 

Complaints

Delivering high standards of service for our clients/tangata whaiora is a priority for LifeLinks. However, if you are unhappy or have concerns about any aspect of the service you receive please do not hesitate to contact the Operations Manager on our free phone: 0800 866 877.

Download LifeLinks complaints procedure flowchart here

If you would like help with making a complaint the Health and Disability Commission provide a free and independent advocacy service.  You can contact an advocate by free phone (0800 550 050) or free email (advocacy@advocacy.org.nz).